Returns & Exchanges
We stand behind the quality and safety of every Little Giant Ladder, which is why we offer a 30-day satisfaction guarantee on all purchases. If your equipment isn't the perfect fit for your home or job site, we are here to help with a straightforward return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare the Equipment
Ensure the ladder is clean and placed back in its original packaging with all manuals and accessories included to qualify for a full refund.
Attach Shipping Label
Once approved, download and print your prepaid return shipping label and securely attach it to the outside of the box.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund will be processed to your original payment method within 5-7 business days of inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing